"Twinkle" Black and Silver Hematite and Mixed Stones Long Necklace

Your satisfaction is our priority! We accept returns and exchanges within 7 days of shipment. Items must be in new, unworn, and unaltered condition, with all original packaging and tags intact. Please note that we do not offer refunds, but you can exchange for a different style or receive store credit for the same full price. Ensure garments are free from makeup stains and perfume scents. The cost of returning the items is to be covered by the purchaser. Thank you for your understanding! 

Kindly note that bodysuits, swimwear, customized items, and any products purchased at a discount are non-returnable.

 For any returns & exchanges inquiries, please reach out to our dedicated customer service team via email at info@gosiaorlowska.com or visit us in-store at @White the concept store,  shop A, 24-26 Aberdeen Street, Central, Hong Kong (opposite PMQ).

Our in-stock items are usually shipped within 1-3 days, while custom orders require about 10-14 days for completion. Please be aware that shipping times may be longer during sales, holidays, or due to unexpected events like severe weather. You will receive a notification with your tracking number once your order has been dispatched. Thank you for your understanding.

Enjoy the convenience of free local delivery in Hong Kong for purchases over HKD 500! For our customers across Asia, enjoy free shipping on orders over HKD 1000. We also provide international shipping options—feel free to check the shipping fees before checkout.

For any inquiries regarding international shipping, please reach out to us at info@gosiaorlowska.com. Please note that any taxes or duties incurred will be your responsibility prior to delivery. Stay informed with tracking information for the most accurate delivery updates.

How long will it take for my order to arrive?

All orders that comprise of items that are in stock will be prepared and sent within 48-72 business hours after receiving by the customer an official order conformation. This time frame might vary during sales and promotion periods. 

Items that are not in stock, especially in case of clothing, it takes up to 2 weeks to have them made. We will inform You in case of necessity of making them to order. If delivery time will be too long for You, You can cancel the order. 

Can i cancel my order?

All shipped orders cannot be cancelled. If you wish to cancel your order, let us know as soon as possible by contacting us via email. We'll do as much as we can. You can also manually cancel your orders on your user profile page. If you don't see a “Cancel button", it is very likely that your order has already been dispatched.

What if i receive a wrong product or a product in bad conditions?

We are committed to prepare and send our products in perfect condition. If you receive a wrong product or a faulty item, please email us info@gosiaorlowska.com, we'll be glad to help you.    

How do I determine my size?

To find your size, we recommend referring to our size chart, which provides detailed measurements for each product. You can find the size chart on the product page  or in the Size Guide section of our website.   

Please bear in mind that our clothing is tailored according to Asian Size Charts and therefore the sizing is a bit smaller than European or American sizing. So if You are not sure about the size or sizing is not specified please take a size bigger than You would usually do.

What if the item i want is out of stock?

We strive to keep our inventory up to date; however, in some cases, popular items    may temporarily go out of stock. You can feel free to reach us out by email or fill up the demand inquiry on the product page or follow us on social media to stay informed about restocks, custom order and new arrivals.   

We hope these FAQs have addressed your inquiries. If you have any further questions, please don't hesitate to reach out to our customer support team. We appreciate your interest in Gosia Orlowska Designs and look forward to providing you with exceptional service and timeless essential fashion.

Please feel free to reach out to us if you still have questions or if you need a specific item.

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