Shipping options may vary depending on the delivery address, what time you place your order and item availability. If you have any enquires about international shipping, please feel free to contact us at info@gosiaorlowkska.com
Shipping
Currently we are offering FREE STANDARD delivery (outside of the United States) on all orders above 2,000 HKD. If you order is below this value, below shipping fees will be applied.
Standard Shipping: Enjoy a flat rate of 50 HKD for all orders within Hong Kong.
Standard International Shipping: We offer a flat rate of 150-200 HKD for international orders, with the exception of shipments to the USA, where the fee is 350-500 HKD due to higher shipping costs and tariffs.
Express Shipping: Available for all international orders at an additional charge of 350 HKD. Please note that this option is not available during our free standard shipping campaign.
When you process your order, we will show you the shipping methods available and the shipping cost. Please note that deliveries are only made on working days.
Once the order has been paid, we usually need 1-3 days to process your order (It might take additional time during sale periods, holidays and unforeseen circumstances such as extreme weather events). You will receive a notification with tracking number once your order has been shipped.
If taxes and/or duties are incurred for your parcel, you will be responsible for covering the fees before delivery can proceed.
In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.
Return and Exchange Instructions
The satisfaction of our customers is our priority.
Products purchased on www.gosiaorlowska.com can be exchanged or returned up to 7 days after the date of receipt.
Please return your item(s) to:
Gosia Orlowska
@White the concept store
Shop A, 24-26 Aberdeen Street
Central, Hong Kong
Please complete the information below and include it in the package:
Full Name:
Order number:
In case of an exchange, please confirm the new requested size:
If you choose to return your item(s) with a tracking number, please notify us by email at info@gosiaorlowska.com. We will process your request same day after receiving your parcel.
* We will accept products unworn, unused and undamaged, and accompanied by the original packaging and tags. Customized items, bodysuits, swimwear, and discounted items cannot be returned or exchanged. Gosia Orlowska will not be responsible in case of loss of the package during the return.
