DELIVERY, PAYMENT, AND RETURNS

ORDERING

If you wish to modify or cancel and order that has not yet shipped, please email at info@gosiaorlowska.com or call us at 852-25217128.If your product has already shipped, please follow the returns procedure as indicated in our returns policy.

RETURNS

We accept returns of all new, unused jewelry within 14 days of purchase.
Items must be returned with original packaging in perfect condition.
Items returned without original pouches, or jewelry boxes will be charged a restocking fee.
Items purchased through promotions are subject to promotion rules and regulations, and are usually non-refundable.
We are only able to accept returns for pieces purchased through our website.
Please note that shipping fee is non-refundable.
The refund duration might take up to 14 working days, depending on the mode of refund you have indicated on the RETURN SLIP.
To process a return, please contact our customer service department at 852-25217128 or by email at info@gosiaorlowska.com

EXCHANGES

Items may be exchanged within 14 days of receipt.To exchange and item please contact our customer service team at 852-25217128 or by email at info@gosiaorlowska.com .
Exchanges are subject to additional shipping fees.

REPAIRS

We guarantee the quality of our work. For any repairs, please contact our customer service team at 852-2521 7128 or by email at info@gosiaorlowska.com . Pieces repaired by any other jeweler will not be covered under our implied warranty.

Return Address:

Room 307, 3/F, 50 Bonham Strand, Sheung Wan, Hong Kong

Email: info@gosiaorlowska.com