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Returns and Exchanges

We hope you love what you have ordered! But in case you are not 100% satisfied or have changed your mind about the purchase, returns and/or exchanges are allowed. All returns and exchanges are a subject to a 7 day return and exchange policy counting from the day of purchase (receiving the order in case of pre-order and online purchases) under the following conditions:

All returns and exchanges due to change of mind are subject to a 7-day return and exchange policy upon receipt of an online order and in-store purchase from date of purchase, subject to the following terms and conditions:

Items must be returned in new, unworn, unwashed, undamaged, and unaltered condition and have the original tags attached (original packaging for jewellery, shoes and accessories).

NON-RETURNABLE ITEMS: Bodysuits, swimwear, customized items and any discount items are non-fundable.

Items must be returned / exchanged within 7 days of receipt. To process an exchange / refund, please contact our customer service team by email at or in store @Whtie shop A, 24-26 Aberdeen Street, Central, Hong Kong and our team will help you out.


About order, shipping & delivery fee: 

Once the order has been paid, usually will need 1-3 days to process your order (It might take additional time during sale periods, holidays, and unforeseen circumstances such as extreme weather events). You will receive a notification with tracking number once your order has been shipped.

We offer free local (Hong Kong) delivery for purchase over HKD 500 and free delivery for Asia countries over HKD 1000 purchase. We also offer international shipping too, you can check the shipping fee before check out. If you have any enquires about international shipping, please feel free to contact us at

If taxes and/or duties are incurred for your parcel, you will be responsible for covering the fees before delivery can proceed. 

In most cases, the package will be delivered within the estimated time of arrival. However, the actual delivery date may be affected by flight arrangements, weather conditions and other external factors. Please refer to the tracking information for the most accurate delivery date.