How long will my order take to arrive?
All orders are prepared within 48-72 business hours starting from the order confirmation date. This may vary during sales or promotions. If you think your order is delayed, you can contact our customer service team through the following email email@example.com
Can I cancel my order?
All shipped orders cannot be cancelled. If you wish to cancel your order, let us know as soon as possible by contacting us via email. We'll do as much as we can. You can also manually cancel your orders on your user profile page. If you don't see a “Cancel button", it is very likely that your order has already been dispatched.
What if I receive a wrong product or a product in bad conditions?
We are committed to prepare and send our products in perfect condition. If you receive a wrong product or a faulty item, please contact us via email (firstname.lastname@example.org), we'll be glad to help you.
What is the items guarantee?
All our items have a 1 months guarantee starting from the day of delivery of your order. The guarantee will only be applicable under the circumstance of a manufacturing defect and in any case after the wrong use of the item.