Frequently Asked Questions
All orders that comprise of items that are in stock will be prepared and sent within 48-72 business hours after receiving by the customer an official order conformation. This time frame might vary during sales and promotion periods.
Items that are not in stock, especially in case of clothing, it takes up to 2 weeks to have them made. We will inform you in case of necessity of making them to order. If delivery time will be too long for you, you can cancel the order.
All shipped orders cannot be cancelled. If you wish to cancel your order, let us know as soon as possible by contacting us via email. We'll do as much as we can. You can also manually cancel your orders on your user profile page. If you don't see a “Cancel button", it is very likely that your order has already been dispatched.
We are committed to prepare and send our products in perfect condition. If you receive a wrong product or a faulty item, please contact us via email firstname.lastname@example.org, we'll be glad to help you.
To find your size, we recommend referring to our size chart, which provides detailed measurements for each product. You can find the size chart on the product page or in the Size Guide section of our website.
Please bear in mind that our clothing is tailored according to Asian Size Charts and therefore the sizing is a bit smaller than European or American sizing. So if you are not sure about the size or sizing is not specified please take a size bigger than you would usually do.
We strive to keep our inventory up to date; however, in some cases, popular items may temporarily go out of stock. You can feel free to reach us out by email or fill up the demand inquiry on the product page or follow us on social media to stay informed about restocks, custom order and new arrivals.
All custom order inquiries should be sent to us via email ,Please be very specific with your request.
All custom orders require full payment. Once production begins, all production costs have been incurred, so cancellations are no longer possible and custom orders cannot be refunded. Custom order lead times 2-3 weeks.
Once a custom order is submitted, there is no guarantee that it can be modified. A fee may apply to approve any production modifications.
Please be understand that NO refunds, exchanges or returns are given for custom orders.