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Hong Kong: Standard shipping: 2-3 business days | Free Pick up in (24-26 Aberdeen St.) store available.
International: Standard shipping 6-14 business days | Express shipping: 5-7 business days. ( Option is not available during our free standard shipping campaign)
Currently we are offering FREE STANDARD delivery (outside of the United States) on all orders above 2000 HKD. If you order is below this value, below shipping fees will be applied.
Standard Shipping: Enjoy a flat rate of 50 HKD for all orders within Hong Kong.
Standard International Shipping: We offer a flat rate of 150-200 HKD for international orders, with the exception of shipments to the USA, where the fee is 350-500 HKD due to higher shipping costs and tariffs.
Express Shipping: Available for all international orders at an additional charge of 350 HKD. Please note that this option is not available during our free standard shipping campaign.
When your order is dispatched, you’ll receive an email with tracking details.
Products purchased on www.gosiaorlowska.com can be exchanged or returned up to 7 days after the date of receipt. You have the right to return undamaged and unused products. Please note, that the return policy only applies to goods that have been shipped to you, not those that have been bought in-person in our store.
Return the product together with the filled out Return form, that you can download here . State the cause of the return, if you want to exchange the product or if you wish to get the money back. You will have to pay the freight cost for the return.
gosiaorlowska.com. guarantees that the products you have ordered are free from errors at the time of delivery. If you should receive a defect or wrongly supplied product, contact customer support without delay or at the latest within 3 days after reception.
Customs fees and additional fees may apply to international shipment. Please contact your local customs office for more information. For the most part, duties and taxes are accommodated in the cost of your order.
We ship internationally to a wide range of countries. You can check our Shipping Information page for the complete list and specific rates.
Select the "Collect In-Store" option during checkout and pick up your order from our location 24-26 Aberdeen Street, Central, Hong Kong. We’ll notify you when it’s ready for collection.
Contracts between consumers and Gosia Orlowska shall be governed by Hong Kong Law. Gosia Orlowska follows the recommendations of the Hong Kong Consumer Authority.
All above conditions apply solely to goods purchased by individual consumers. Please contact Gosia Orlowska directly for all B2B inquiries.
